Business Process Consultant

In by Kimberly van der Meer

  • Management
  • Rotterdam

B&B Select

B&B Select is een professionele intermediair met focus op aandacht en kennis. Onze specialismen zijn Finance, Logistiek, Management, Staf en Ondersteuning. Voor een van onze opdrachtgevers zijn wij op zoek naar een:

Business Process Consultant – Fulltime – Rotterdam

As a Business Process Consultant you will help the client monitor and improve process effectiveness in relations to business objectives.

About the client:

Our client provides EV charging solutions to different customer segments in The Netherlands, Belgium and Germany. Every segment requires a dedicated focus to improve the customer journey related processes. The team operates internationally and consists of 230 employees spread over three countries. In Team Change Management 6 colleagues work in the Netherlands and 3 colleagues in Germany.

Tasks:

  • Facilitate regular chain meetings to identify improvements and to manage the business change;
  • Design, test and implement improvements to the customer journey related processes;
  • Identify and propose process improvements based on performance indicators.
  • Create and manage Business Process Models;
  • Work closely with the customer journey department to improve customer satisfaction, conversion and churn;
  • Work closely with Product Owners to have a change implemented.

Requirements:

  • A completed Master degree, preferably in the direction of Information Technology and Business/Sales;
  • You have 0 – 3 years working experience;
  • You are a connector and able to realize change in a natural way;
  • You are good at analysing, changing and improving processes;
  • You act independently and don’t wait until you get an assignment.

Offer:

  • Every chance to develop yourself with a training budget of 5% of the annual salary.
  • Hybrid working – 2 days at home, 2 days at the office and 1 day of your choice.
  • Work-from-home allowance.
  • Public transport free travel season ticket (24/7 throughout the Netherlands). With your ov vrijkaart you are also doing well privately.
  • 25 days leave + option to buy 5 extra days per year.
  • Working in the heart of Rotterdam, office is opposite Rotterdam Central Station.
  • Focus on adventure, balance and fun.

Is dit een mooie uitdaging voor jou?

Laat dan snel jouw gegevens achter via een berichtje op WhatsApp!

Heb jij nog vragen over de functie? Dan kan je ook altijd contact opnemen via 010-4143366 of stuur een berichtje naar k.vandermeer@benbselect.nl

    Wij nemen contact met je op.

    Voeg hieronder je CV toe.