Customer Service Import Employee

In by Kimberly van der Meer

B&B Select

B&B Select is een professionele intermediair met focus op aandacht en kennis. Onze specialismen zijn Finance, Logistiek, Management, Staf en Ondersteuning.

Customer Service Import – Full-time – Rotterdam

The purpose of this role is to ensure high quality customer service by delivering targets, objectives and customer satisfaction. Pro-active coordination and management of our customer portfolio and build strong customer relationships within the Customer Service Import disciplines. Be an active participant in the continuous improvement of the department’s daily functions and procedures. Ensure that all processes are fully compliant with company rules and regulations.


  • Accurate coordination of customer requests to ensure all import carrier and merchant instructions are processed effectively;
  • Ensure that cargo is released in compliance with the policy;
  • Enhance service to customers by making sure that all KPI’s and procedures are met or followed, actively improve effectiveness and productivity;
  • Ensure correct invoicing and full cost recovery in order to optimize revenue;
  • Maintain personal relationships with customers;
  • Liaise with operations, sales and customer service departments;

Required skills and competencies

  • Preferably 1-2 years of work experience within shipping
  • Strong communication skills, customer- and service oriented
  • Flexibility and creativity in problem solving
  • Good knowledge of Excel
  • Articulate, clear oral and writing communication skills in English and Dutch
  • Enthusiastic team worker.


  • Market based salary;
  • 26 holiday days per year;
  • Holiday allowance;
  • Pension premium fully paid;

About the company:

Our client is a global container shipping company. They offer a wide range of services in more than 100 countries.

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